1. Identification of the Data Controller

In compliance with Law 81 of 2019 and Executive Decree 285 of 2021, we hereby inform you that the entity responsible for processing personal data is:

DHI CLINIC PANAMA CORB
Operation Notice: 155600550-2-2015-2017-530983
R.U.C.: 155600550-2-2015
Address: G&G Plaza, Local 2, Calle 56 with Calle Ramón H. Hurtado, Punta Paitilla. Diagonally across from Super 99 in Punta Pacífica.
Phone: +507 399 6633
Email: info@dhipanama.com

2. Personal Data We Collect

We may collect the following categories of data:

• Full name

• ID card or passport number

• Phone

• Email

• Address

• Medical information (where applicable)

• Clinical photographs (when applicable)

• Treatment history

• Payment information

• IP address and browsing data (cookies)

3. Purpose of Processing

Personal data will be used for:

• Appointment scheduling

• Medical or cosmetic evaluations

• Budget preparation

• Post-treatment follow-up

• Billing

• Compliance with legal obligations

• Respond to inquiries sent via web forms

• Sending commercial information (with prior authorization)

4. Legal Basis for Processing

The treatment is based on:

• Express consent of the owner

• Performance of contractual relationship

• Compliance with legal obligations

• Protection of vital interests in the healthcare sector

5. Sensitive Data

When health data is collected, it will be considered sensitive data, and its processing will require express, specific, and informed consent.

6. Rights of the Data Subject (ARCO Rights)

The holder may exercise the following rights:

• Access

• Correction

• Cancellation

• Opposition

• Portability

• Withdrawal of consent

7. Data Transfer

Data may only be shared with:

• Authorized medical personnel

• Technology providers

• Payment platforms

• Competent authorities when required by law

Personal data is not sold.

8. Information Security

The Company implements technical, administrative, and organizational measures to protect data against:

• Unauthorized access

• Alteration

• Loss

• Misuse

9. Use of Cookies

The website uses cookies to:

• Improve user experience

• Statistical analysis

• Advertising campaigns

The user can disable them from their browser.

10. Modifications

This policy may be updated to comply with regulatory changes.

The current version will always be published on the website.